Service Policy

Scope of support

We sell physical road sensors and toll transponder hardware. Support covers comparison of published hardware specifications, order requests, delivery and returns. Civil works, roadside installation, electrical commissioning, operator enrollment, software integration and toll account administration are not included services. We do not claim that a listed unit is approved by a toll operator.

Ask a useful selection question

For sensors, send lane width, intended detection task, proposed mounting position, available power and controller input/interface. For transponders, send the reader protocol and permitted mounting envelope, plus written operator hardware requirements where applicable. Do not send vehicle registration documents, personal toll-account credentials or payment details. A site trial and a competent installer may still be necessary.

Compatibility confirmation

Before fulfillment, the intended deployment must be checked against the supplied dimensions, power, interface and mounting requirements. For transponders, confirm the exact reader protocol and operator acceptance/enrollment requirements with the receiving system. Frequency alone is not compatibility. No universal network acceptance, operator endorsement, activation, prepaid balance or toll-payment service is offered.

Where a required match cannot be established, we will not ask you to treat a generic frequency or a similar photograph as proof. We discuss a different listed construction or decline the request before fulfillment.

Response and order amendments

We aim to reply within 2 business days, Monday–Friday excluding US federal holidays. This is a response target, not a guaranteed engineering turnaround. Use the order reference for changes to quantity, address or hardware. Unpaid requests can be cancelled; paid cancellations must be raised before dispatch and follow the Payment Policy.

After-delivery issues

For missing parts, transit damage or a suspected fault, provide reference, SKU and a plain description of what happened. Disconnect a damaged powered device safely and retain the packaging. We assess the information, arrange suitable return steps and agree replacement or refund under the Returns and Shipping Policies. We will not ask you to bypass road safety procedures or open a sealed device.

Escalation and external options

Request a further review by emailing with the subject Order review. Include the outcome you seek and earlier correspondence. If unresolved, consumers can consult the California Department of Consumer Affairs at https://www.dca.ca.gov/consumers/complaints/ and the Federal Trade Commission at https://reportfraud.ftc.gov/. These are public complaint resources, not endorsements or certifications.

Service contact

Q-Free America Inc. · Registration 20191897062. 4660 LaJolla Village Drive, Ste 500 , San Diego , CA , 92122. Email [email protected]; phone +1 757-546-3401. This is the correspondence and authorized postal/courier return address, not a walk-in collection counter.