Shipping Policy

Addresses and cost

Delivery covers street addresses in the contiguous United States and District of Columbia only. We do not ship to Alaska, Hawaii, US territories or PO boxes. Standard delivery is $14.95 per order, or free at a merchandise subtotal of $300. Preparation takes 2–3 business days following compatibility confirmation and receipt of agreed payment. Carrier transit normally takes 3–6 business days, giving a total of 5–9 business days. Business days mean Monday–Friday excluding US federal holidays.

Prices and delivery charges are in USD and include any applicable sales tax; no separate tax is added at checkout. The submitted summary records the amount to be confirmed. A correction or requested change must be agreed in writing before a different amount is payable.

Compatibility comes before dispatch

Before fulfillment, the intended deployment must be checked against the supplied dimensions, power, interface and mounting requirements. For transponders, confirm the exact reader protocol and operator acceptance/enrollment requirements with the receiving system. Frequency alone is not compatibility. No universal network acceptance, operator endorsement, activation, prepaid balance or toll-payment service is offered.

An order request does not start the shipping clock. We contact you to resolve the installation envelope and address, then confirm the payable amount and bank-transfer instructions. Do not arrange installation on the assumption that submitting checkout means immediate dispatch.

Packing and dispatch information

Hardware is packed to protect housings, mounts and connectors. The items are normally sent together. We discuss any split shipment and revised timing before proceeding; no extra delivery charge is added without your agreement. Available tracking details are supplied through direct correspondence after dispatch, not through an automatic website email promise.

Address corrections and delays

Quote the order reference promptly for a correction. A parcel already handed to a carrier may not be reroutable. If delivery has not occurred by the end of the 9-business-day total window after confirmation/payment, contact us to open an investigation. We check dispatch, address and carrier information and agree a replacement or refund where appropriate. Do not submit a duplicate paid order while this is investigated.

Damage, shortage or wrong goods

Keep packaging and photograph the issue when practical. Contact us promptly, preferably within 7 days of delivery, with the reference and affected SKU. This reporting target does not restrict applicable rights. Do not energize damaged equipment. We cover reasonable return shipping for incorrect or defective supplied goods under the Returns Policy.

Shipping contact

Q-Free America Inc. · Registration 20191897062. 4660 LaJolla Village Drive, Ste 500 , San Diego , CA , 92122. Email [email protected]; phone +1 757-546-3401. This is the correspondence and authorized postal/courier return address, not a walk-in collection counter.